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	Frequently Asked Questions Why doesn't my order show immediately? What is the turnaround time for my order to ship? How long do your products last How do I claim damages on my shipment? Do you participate with my buying group? What materials are used in your products? Why doesn't my order show immediately? Answer Orders placed on this website are downloaded nightly. Once accepted into our order processing system, the approved order and its status will be reflected on the next nightly upload. ^top What is the turnaround time for my order to ship? Our goal is to have your products shipped within 10 business days from receipt of your order, however this may vary depending on the time of year. Arrival of your products would depend on the UPS transit time to your area. FOB Forest, VA. ^top How long do your products last? You can expect the following results from our product:     WoodWick® Candles         Mini - up to 40 hours         Medium - up to 100 hours         Large - up to 180 hours     WoodWick® Reed Diffusers         Spill-Proof - 6 weeks or more         7.4 oz - 3 months or more         2.0 oz - 4 weeks or more     WoodWick® Electric Diffusers -         Night Light - 25,000 hours or more         Fragrance - up to 6 weeks     WoodWick® Car Scents         Opened - up to 4 weeks; Shelf life 2 years     WoodWick® Wax Melts - up to 10 hours ^top How can I claim damages on my shipment?Question Claims will be accepted within 10 business days of receipt of goods. You may fax your damages to 434-385-6300 and include your customer number, the invoice number, the product that was damaged, and a brief description of the damage of your items. You may also call 800-827-2231 to make a claim. Please have your invoice number available. ^top Do you participate with my buying group? Virginia Candle is currently participating with Palmer and Ideations buying groups. ^top What materials are used in your products? Many of the ingredients for our products are unique and proprietary to Virginia Candle. We can advise that fragrance oils are not formulated from peanut oil or egg products. Alcohol is not used in our Reed Diffuser formulations. ^top